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Last Updated: 14/09/2023


Welcome to Sydney Vapes Hub (referred to as “we,” “our,” or “us”). This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information on our website, (the “Website”). We are committed to protecting your privacy and ensuring a safe online environment for all users.

Information We Collect

Personal Information

We may collect the following types of personal information when you visit our Website:

  • Contact Information: This includes your name, email address, phone number, and shipping address.
  • Age Verification: To comply with age restrictions, we may collect age-related information to verify that you are of legal age to purchase vape products.
  • Payment Information: When you make a purchase, we collect payment information such as credit card details or other payment methods. Please note that payment information is securely processed by our third-party payment processors.
  • Communication Preferences: We may collect your preferences regarding email communications and marketing.


Usage Information

We may also collect non-personal information, such as:

  • Device Information: We may collect information about your device, including your IP address, browser type, and operating system.
  • Website Usage: We collect data on how you interact with our Website, including pages visited, time spent on the site, and referring websites.

How We Use Your Information

We use your information for the following purposes:

  • Age Verification: We use age-related information to confirm that you are of legal age to purchase vape products in compliance with Australian laws and regulations.
  • Order Processing: We use your personal and payment information to process your orders and deliver products to you.
  • Customer Support: We may use your information to provide customer support and respond to your inquiries or requests.
  • Marketing: With your consent, we may use your email address to send you promotional offers and newsletters. You can opt-out of these communications at any time.
  • Improving User Experience: We use usage data to enhance your experience on our Website, including site improvements and personalization.

Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may disclose your information in the following circumstances:

  • Legal Compliance: We may disclose information when required by law or to protect our rights, privacy, safety, or property.
  • Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our Website, processing payments, or delivering products.


We take reasonable steps to protect your personal information from unauthorized access or disclosure. We use industry-standard security measures to safeguard your data.

Age Restrictions

Our Website is intended for individuals of legal age to purchase vape products in accordance with Australian laws. By using our Website, you affirm that you are of legal age.

Your Privacy Choices

You have the following privacy choices:

  • Access and Correction: You can access, delete your account and/or update your personal information. You will need to be signed in on our Website to do this.
  • Marketing Communications: You can opt-out of marketing communications at any time by following the unsubscribe instructions provided in the email.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: